![]() You Can Auto Reboot And Reconnect The Remote Desktop With this, you can switch between multiple support sessions as needed. You get notifications in the developments in the chat with any of the customers, or on completion of any file transfer, or any other connection notifications. In this case, remote desktop software enables you to handle connections to multiple desktops at the same time through its ‘multiple session-handling’ feature. Imagine, you have to troubleshoot the problems of multiple customers simultaneously. This removes obstacles such as different time zones, office working hours, etc. Through this feature, you can get permanent access to your client’s desktop environment. Hence, you don’t need to disturb your client every time you need access to his desktop to fix various regular technical issues. But in case you are a technician, who has a client to whom you are liable to provide regular and constant technical support, then the ‘unattended access’ feature of the remote desktop software may prove very beneficial to you. On normal days, if you want access to one of your customers’ remote desktop, you would have to ask the person to grant access and control to his desktop environment. Enables Getting Unattended Access To Your Client’s Desktop And the connection through a remote desktop tool is protected by state-of-the-art encryption technology which completely eliminates the risk of hacking and loss of data. Thus, there is no possibility of your data getting stolen or lost. are held in the most secure data centers of the world. When you work with a remote access tool, all your data such as files, documents, etc. Desktop sharing software allows you to connect to your work computer and access each of your programs, files, and your hardware devices such as printers, scanners, hard drives, network cards from virtually any part of the world. Gives You Freedom To Work From Anywhereīest remote desktop software gives you the freedom to efficiently perform your office work from any part of the world you are sitting in. What Are The Benefits Of Using A Remote Desktop Software?ġ. It helps you resolve certain problems that he’s facing irrespective of where you are. it helps you to see and access the desktop of your customer’s computer, who perhaps may be sitting far away from you. This is a round-about way though.The remote desktop software is a desktop sharing software, i.e. You can also do file transfers with either UltraVNC or RDP (just go to the "local resources" tab when making a connection. However, this does add a "layer" of sorts to RDP or VNC (FYI, VNC (UltraVNC in particular) does support dual-monitors)). The downsides to this setup is mainly the adminstration overhead. I have the ssh session locked down pretty tight (once someone logs in to the ssh server, they don't even get a true shell). So, once someone has connected to the linux box, they have setup on their ssh client to forward local ports to private ip's on the work network (including their ports). Users connect to the SSH firewall (which only has the usual http/s, etc. I control the passwords for the SSH box, and so can implement a password policy that is independent (and therefore tighter) than the AD password policy. This gives me 2 levels of logon tracking, and uses a proven connection method from the outside world. I setup an SSH session to a linux firewall I have (you could use any computer or network or device running ssh). Keep in mind that VNC does give you the ability to tack on some serious encryption, but in my experience RDP has better performance.ģ) Tunnel over SSH. In my experience there are a few options:Ģ) Port forward of RDP (or VNC if you wanted).
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